If you can't sign in to Buk because you forgot your password, you can easily reset it from the login screen.
⚠️ Important: These options are available only to thosewho do not have SSO active.
If your organization uses single sign-on (SSO), you must manage your password through that provider (Google or Microsoft).
How does it work? There are 4 options:
Option 1: Reset by email
-
Go to your Buk portal and click on""Forgot your password?"".
-
Enter your Buk user email, complete the captcha, and click on""Reset password"".
-
Choose how to pick your password. To reset by email, select ""email"". If you don't have a phone registered on your profile, the flow will automatically use the email option.
-
If your email is registered, we will send you an email like this with instructions to reset your password in a few minutes.
Didn't receive the email?
-
Check your inbox, spam folder, or junk mail.
-
Verify that you entered your email address correctly.
-
In some cases, the message doesn't arrive because the account hasn't been created or activated yet.
To sign in for the first time, you must activate your account. For that, you will receive an activation email sent by your company. If you can't find it, contact your Human Resources team for assistance. -
If the problem persists, you can try resetting the password using the SMS option.
5. Create your new password and confirm the change. It must have a minimum of 8 characters and other conditions determined by the company.
-
Option 2: Reset by SMS
- Go to your Buk portal and click onForgot your password?
- Enter your email, complete the captcha and selectReset password.
- Then, click onText message. If you do not have a phone registered on your profile, the flow will automatically take you through the email option.
-
Enter the last4 digitsof your registered phone number.
-
If the last 4 digits match, wait a few moments, check your phone, and look for the SMS with the verification code.
-
Enter thereceived code.
-
Create yournew passwordand confirm the change. It must have a minimum of 8 characters and other conditions determined by the company.
Didn't receive the SMS?
-
Wait a few minutes and try again. Sometimes the sending service can experience temporary interruptions.
-
If the code still doesn't arrive, your number may be registered incorrectly. In that case, contact an administrator to check it on your employee profile and update it if necessary.
As a reminder: make sure you have yourpersonal phoneupdated in“My Profile”so that this option works correctly in the future.
Option 3: Email for blocked sign-in attempt
If you enter your credentials incorrectly 5 times in a row, your account will be locked for security. In that case, you will automatically receive an email with a link to reset your password. That link will be available for 2 hours.
After completing the process, your account will be unlocked and you will be able to sign in again.
Check your inbox, spam folder, or junk mail.
Option 4: Reset from within the platform
You can also reset your password directly from within the platform.
Click theMy account(top right) and select the optionReset my password.
Still not working? Contact a company administrator
We recommend first trying the methods above, as they may be much faster. The administrator can go to theUsers and Profiles, locate the user under the""Blocked""and select the option""Reset password"". This will send an email with a link to the user to create a new password. The account will be unlocked once the password is reset.
Keywords
reset password, I forgot my password, can't sign in, password change, email not arriving, SMS not arriving, verification code, Buk access, locked account, activate account, recover access, failed sign-in
🤖 This article was translated using artificial intelligence. View original article.