If a collaborator does not receive the survey, it may be due to one of the following reasons:
- They were not added as a participant in the survey.
- They do not have a corporate email registered in their profile.
- The email was filtered into spam or promotions.
- The survey has not yet been started on the platform.
To fix it, check the following:
- Verify that the collaborator is included as a participant.
- Make sure their email is correctly registered in the fieldCorporate emailof their profile.
- Confirm that you clicked "Start survey" to activate the sending.
Other ways to access and send:
- The collaborator can access directly from the platform: 👉My organization>My surveys>Active
- You can resend the invitation by clicking "Send reminders". The system will resend the email only to those who have not yet responded.
🤖 This article was translated using artificial intelligence. View original article.